Refund Policy

Northfields Autoelectrics

1. Overview
Northfields Autoelectrics provides mobile auto electrical diagnostics, repairs, and installations. Due to the nature of our services, refunds are handled on a case-by-case basis.

2. Diagnostics Fees
All diagnostic charges are non-refundable. These fees cover time, expertise, and travel required to assess the issue.

3. Repairs & Services

• If a repair is found to be faulty due to our workmanship within 30 days, we will:

  • Reassess and fix the issue at no additional labor cost, or

  • Offer a partial or full refund where appropriate

• Refunds will not be issued for:

  • Pre-existing issues not related to our work

  • Customer-supplied parts

  • Damage caused after service completion

4. Parts

• Parts supplied by Northfields Autoelectrics may carry manufacturer warranties

• Faulty parts will be replaced according to supplier terms

• No refunds on correctly supplied and installed parts

5. Cancellations

• Cancellations made less than 2 hours before appointment may incur a call-out fee

• No-shows may be charged the full call-out fee

6. Refund Processing
Approved refunds will be processed within 5–10 business days using the original payment method